The Portland Nursery team is made up of plant lovers, horticulturists, botanists, and Master Gardeners—so we can always help you identify and care for your plants, whether you purchased them from us or not.

For plant or pest ID, or to diagnose an issue with your plant, the best thing you can do is to bring the pest or a portion of the plant to the Info Desks at either of our SE Portland shops. If you suspect a disease or pest issue, we ask that you bring a specimen or cutting to us in a plastic bag. For plant ID, a little bit of leaf and a flower can go a long way!

If you cannot make it to the shop, your second-best option is to connect with us on our Contact page. If you are going to send us a message about plant or pest issues, we ask that you provide a detailed account of what the plant is experiencing—including how much water the plant has been receiving. In addition, we ask that you include clear, close-up photos of the affected area and of the suspected pest. For plant ID, we ask that you provide clear, close-up photos that include the foliage and flowers whenever possible. Additionally, it can be helpful to see the overall structure of the plant, so including a photo from a bit farther away would be beneficial.

We guarantee our plants to be disease free and true to name. If any plant fails to thrive, or if any product proves defective or unsatisfactory, it may be returned for a refund or exchange. The only two exceptions are cut Christmas trees and gift cards.

Customers who provide their original receipt may receive an exchange, get store credit, or be refunded in the form of the original method of payment. For example, if a credit card was used, the refund will be credited back to that account.

Without the original receipt, refunds will either be issued as store credit on the customer’s account, or as an exact product exchange (subject to availability of the item).

Every year, Portland Nursery proudly supports over 400 local schools, social services, gardening programs, and other nonprofit organizations with both sponsorships and in-kind donations. We believe in supporting hands-on gardening that increases food security and educational opportunities while also creating healthy neighborhoods and ecological habitats.

If you would like to contact us about a donation, partnership, or educational opportunity, please email our Community Outreach page.

We do not ship plants or products, but we do offer local delivery for one of two flat rates, $60 or $90, depending upon zip code. If you would like to know if you are in our delivery area, please call either of our SE Portland shops.

We do not offer e-commerce at this time, but if that’s something you would find beneficial, we’d love to hear from you!

No, we do not offer landscaping or landscape design services—but we can always work with you or landscape professionals to find the perfect plants for your garden!

We sure do! They just have to be leashed at all times.

Generally speaking, we do not take special orders for plants. However, there are times throughout the year when some of our departments will take wish list requests. If you would like to know if we are offering wish list at this time, please reach out to us by visiting our Contact page.

No, we do not sell bareroot plants, bulk soil, or bulk stone at Portland Nursery—although we do carry an array of bagged soil, mulch, and amendments.

We carry houseplants at both of our SE Portland shops, but our Division Street location has a much larger houseplant selection.

You can connect with our buyers by visiting our Vendor Inquiry page and filling out the contact form.

We take customer and community feedback very seriously at Portland Nursery, and there are several ways to connect with us. You can always call our Stark or Division Street locations and ask to speak with a manager. Additionally, you can reach out to our management team by visiting our Contact page.

No, we do not offer plants on loan for events or other purposes.